Our Policy | Kinected Pilates Studio & Physical Therapy
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Our Well-Oiled Machine

To help our Pilates studio run efficiently, please note the following studio policies.
(Studio policies are subject to change. We thank you for your cooperation!)
Appointments

All appointments are 55 minutes and may be made with the front desk staff or by requesting an appointment online. For first-time clients, please arrive a few minutes early to complete your client forms. To save time, you can complete the forms here.

Bookings

A valid credit card is required to book a studio service. If a service is cancelled within a 24-hour cancellation window or left unpaid, we reserve the right to charge the card on file for the full value of the service.

Confirmations

Appointment confirmations are sent to clients by email at the time a service is booked; appointment reminders are sent by email two days prior to date of service.

Cancellations

We require 24-hour notice when canceling sessions and/or group equipment classes. Cancellations made within 24 hours of the scheduled appointment and/or group equipment class will be subject to the full charge. Equipment class cancellations under unlimited monthly equipment cards are subject to a $15 late cancellation fee per class forfeited.

Packages and Refunds

Unless otherwise specified, packages expire one year from the date of purchase; all sales are final.

Tardiness

Classes and sessions are forfeited 10 minutes after their scheduled start time unless otherwise specified by the instructor or front desk. Late cancellation fees apply to all forfeited classes and sessions.

Wait Lists

Any persons wait listed for group classes will be allowed to occupy vacancies 15 minutes after classes have begun.

Payment

Payment is due upon completion of sessions/services.
Kinected reserves the right to charge the card on file at completion of the session or in the case of a late cancellation. The credit card on file will only be charged if there is no active package on the account. If there is no active package on the account, a one week payment grace period will be given. After one week, the card on file will be charged for a single session. This single session cannot be added to the next package purchase. If you wish be notified before a charge is placed, please contact the Front Desk to have your account noted.

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